Trusted Foreign Exchange and Telecom Partner SINCE 2001

Legal Terms


 This Kantor Ltd. Web Site (the site) is operated by Kantor Ltd. ("Kantor").

Access to and use of this site are subject to the following Terms and Conditions and all applicable laws. By viewing this site, you agree to its terms; if you do not agree to its terms, do not view this site.
Kantor may at any time change these terms and conditions and you should therefore periodically visit this page to review then current terms to which you are bound.

You may browse this site for personal entertainment and information. However, please do not reproduce, copy, distribute, modify, transmit, republish or revise the contents of this site without written permission of Kantor. Neither title nor intellectual property rights are transferred to any third party through the use or access to this site; rather, all rights, title, and interest in and to all aspects of this site remain the sole property of Kantor.

Kantor makes no warranties or representations about the accuracy or completeness of the content of this site or any site(s) "linked" to this site. Kantor shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of: (a) the ability (or inability) to access this site, (b) the use (or inability to use) any content of this site, (c) or the content of any site(s) "linked" to this site. In addition, Kantor does not warrant that this site or the server that makes it available are free of viruses or other harmful components. You (and not Kantor) assume the entire cost of all necessary servicing, repair, or correction.

Kantor is under no obligation to respond to messages posted to this site, nor need Kantor provide any compensation for any such communication and/or material. Do not post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic, indecent or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law or regulation.

Kantor only purports to use names, logos or marks appearing on this site in those territories in which it is entitled to do so, whether by virtue of pending or registered trademarks, licenses, or otherwise. To avoid doubt, Kantor does not purport to use any name, logo or mark in any territory where it is not so entitled, and will not supply or offer to supply products and/or services bearing any such name, logo or mark into any such territory. The use or misuse of these trademarks or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

These Terms and Conditions shall be governed by and construed in accordance with the applicable laws of Canada and the Province of Ontario, without regard to conflict of laws provisions. By accessing and using this site, you consent to the jurisdiction of the courts of Ontario, Canada as well as legal proceedings in those courts.


Online Purchase of Money

The internet ordering service (the "Service") is provided by Kantor Ltd. These Online Terms and Conditions apply to the Service, which consists of an online ordering facility for foreign currency banknotes.

Liability Disclaimer and Limitation

We use reasonable care and skill in providing the Service. However, we shall not be liable to you under any circumstances for the following:

  1. if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, without limitation, war, terrorism, government action, natural disaster, and industrial dispute;
  2. for any damage to your computer equipment as a result of using the Website or the Service; or
  3. for any indirect, exemplary, or consequential losses, claims or damages of any nature whatsoever (including, but not limited to, loss of profits, loss of savings or loss of use of money), whether foreseeable or unforeseeable, suffered by you or incurred from your use of, or delay, or inability to use the Website or the Service, breach or failure of express or implied warranty, breach of contract, misrepresentation, strict liability in tort or otherwise.

Our maximum liability to you in respect of each use of the Service for online purchase of money order shall be limited to a refund of the purchase price of that online purchase of money order. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Kantor or any of its employees or agents. If any provisions of these Online Terms and Conditions including any disclaimers and limitations are found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This provision does not affect your statutory rights to the extent that such rights cannot be modified or excluded under applicable law.

Use of the Service

The Service is only available to individuals aged 18 years or over who are resident in and accessing the Service from Canada. By placing online order to buy money from us, you confirm that you have read and understood the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.

The Service is only available for the currencies listed from time to time on the online ordering screen. All orders are subject to a minimum value of CAD $199.00 per person per order. Product availability may also be subject to further monetary limits and currency exchange restrictions. Customers must comply with all applicable laws and regulations, including those relating to anti-money laundering regulations.

Placing an Order

To place an order, follow the instructions on the ordering screen. You are able to correct errors or cancel your order up to the point at which you click on "Finish" on the Payment Page. The exchange rates we quote are subject to change. Your order will be subject to the exchange rate (as set by us) that appears on the ordering screen at the time we receive your order.

You must provide the information requested during the ordering process for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. We will use certain procedures to authenticate each transaction and may, at any time, decline to process your order or any part thereof for any reason. By placing an order, you confirm that the details contained in the order are correct in all respects.

The system will display a confirmation screen setting out the details of your order. This confirms our receipt of your order. A contract between you and us is formed only when we send you a confirmation email that your Interac Online payment has been accepted. Please print a copy of the confirmation screen for your records and print or store the confirmation email in a safe place, as it may be your only record of your transaction. If you do not receive a confirmation number and / or email, it is likely that your order has not been received or that your order has not been accepted by Kantor. In this case, please contact our customer services department in order to verify this.

Collecting your money

Orders can only be collected by the payer from the Kantor location chosen during ordering. Pick-up is subject to the hours of operation of the Kantor store location. Details of the store’s opening hours will be provided to you at the time of your order and can also be obtained on the Website. Please remember to allow sufficient time to make your pick-up before departing.

At the time of pick-up, the payer must produce their order number. Depending on your order, Kantor reserves the right to ask for further information and identification (such as ID, proof of residential address etc.) in accordance with its anti-money laundering policies. In order to enable Kantor to comply with anti-money laundering regulations, its legal obligations and its internal risk and fraud policies, Kantor reserves the right to make a copy of your identification document(s) at the time of pick-up. Any copies made will be subject to the terms of our Privacy Policy.

Cancellation Policy

If you cancel your online order for money before the order has been picked up, Kantor will refund your order at the day’s cost rate (i.e. the exchange rate at which we sell our currency to our supplier) on the day of cancellation minus processing charges. Please note that as exchange rates fluctuate daily, we cannot guarantee that you will obtain the same exchange rate at which the order was placed. In no circumstances will Kantor refund you more than the amount you originally paid for your order.

If you have placed an order for store pick-up and you fail to collect your order from the pre-selected Kantor location within 120 hours of the pick-up time then your order will be marked as “non-collected” and will be treated in the same way as a cancelled order. Any amount of refund you will be entitled to, it will be mailed to you (to the address provided in your account) in a form of Kantor's company cheque.

The provisions of this cancellation policy do not affect your statutory rights.

Corrections and Complaints

No changes are allowed once you have clicked “Finish” on the Payment Page. If you have any comments or complaints please contact us by emailing us at; or by telephoning us on 416-767-7782; or by writing to us at Kantor Ltd, 2310 Bloor St West, Toronto, ON, M6S 1P2; or by faxing us on 416-628-5005.


All online orders to purchase money are sold commission free. The total sum payable by you will be shown on the ordering screen.

Third Party Rights

When you place an order to purchase money we are entering into a contract with you personally. Nothing in these terms will confer any benefit on any third party or any right to enforce these terms.

Personal Information and Payment Security

Please click on this link Privacy Policy to find out how we collect and use your personal information. By using the Website, you consent to such collection and use and warrant that all information provided by you is accurate. You agree that we may use personal information provided by you in order to conduct appropriate anti-money laundering, credit and fraud checks. Personal information that you provide may be disclosed to a credit reference agency which may keep a record of such information. If the processor of your payment refuses to authorise payment your order will not be accepted.

Alteration of Terms

We may, at any time, with immediate effect, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to review our Online Terms and Conditions from time to time to take notice of any changes we make and prior to completing each online order, as they are binding on you. By using the Website or the Service or by placing orders after we have changed these terms, you will be accepting the changes.

These Online Terms and Conditions were last updated on 22nd October 2012. If these Online Terms and Conditions are translated into any language other than English, whether on the Website or otherwise, the English version shall prevail.

Law and Jurisdiction

Our relationship shall be governed and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute, which cannot be resolved between us, shall be resolved in the courts in the Province of Ontario.